Excellent Equipment Service!
track of all the important information about your equipment, customer
equipment, equipment returned to the manufacturer, and equipment
currently under repair is a demanding task. Equipment is constantly
on the move and changing. A great way to keep control of your equipment
is with SouthWares Equipment Servicing.
Servicing handles the equipment tracking functions for SouthWares
Service Management Series, a complete system for service businesses.
In the Service Management Series you can also get Service Invoicing,
Service Orders, and Contract Management options. With Equipment
Servicing you get thorough equipment records so you can provide
great service and get paid for your service.
Equipment Servicing, you can:
the detailed service history for each piece of equipment you service
the warranty dates on each piece of equipment you sell so you
can bill service work accurately and know when to offer a service
track of a piece of equipment as it moves between customers or
schedule preventive maintenance service work on equipment that
is under contract
your service contracts based on rates per piece of equipment on
know whether a piece of equipment is covered by a service contract
sure you propose a service contract on every piece of equipment
track of metered usage on certain equipment
the profitability and repair history of each model of equipment
your equipment records so you can focus on service instead of paperwork.
Get SouthWares Equipment Servicing.
Features of Equipment Servicing
Equipment Model Features
Extensive standard information
Standard preventive maintenance schedules
General warranty periods and warranty periods for up to 10 components
Skills/training needed for servicing
Track by serial #, tag #, or system
Specific warranty dates based on model
Loan, rent, out-of-service indicator
Complete contract history
Contract pricing information
Complete history of service orders
Meter reading history
Billing, cost, and profit information
Notes and optional Extended Data
Up to 10 schedules per equipment model
Based on time elapsed or metered usage
Generate PM service orders for equipment
Option per equipment model
Contract billing provides for base units and rate table for excess
Unlimited history of meter readings
Record initial, actual, or estimated readings
with Return Authorizations module
Track returns for credit, repair, exchange, warranty work
Internal or customer-owned equipment
with Contracts and Service Orders
Link to contracts and service orders
Contract billing, service warranties
Automatically create service records for sold equipment
Interface with parts Inventory, Purchasing
Servicing can help you answer such questions as:
equipment is under service contract to this customer?
What warranties will expire next month on equipment that weve
sold so we can offer service contracts?
Which equipment models have had a poor reliability factor over
the last 12 months?
Do we have the parts we need to do the preventive maintenance
scheduled for next week?
Didnt we have this same problem with this piece of equipment
a couple of months ago?
How many excess units did we bill on this copier last quarter?
Are we still waiting on an exchange unit to finish this service
Which customer equipment records are not currently covered under
a service contract?
Is the fan in this unit still under warranty?